Returns & Exchanges

At Polana, we take pride in the quality of our authentic Polish food products. Due to the perishable nature of our items, we offer a satisfaction guarantee to ensure you receive your order in perfect condition.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect your package and refrigerate or freeze your items as indicated on the packaging.

• 2.
  Document Issues

  If your order arrives damaged or if there are quality concerns, take clear photos of the products and the shipping label within 24 hours of receipt.

• 3.
  Contact Support

  Email our customer service team with your order number and photos; because we deal with food, we do not require you to ship physical items back to us.

• 4.
  Resolution

  Our team will review your claim and issue a full refund or a replacement shipment for any items that do not meet our high quality standards.